Grievance Redressal Process
Your concerns matter to us. We have a structured, transparent process to address and resolve your grievances efficiently and fairly.
Standard Resolution Timeline
Acknowledgment
Within 24 hours of receiving your grievance
Initial Response
Within 3 business days
Resolution
Within 15 business days
Level 1: Customer Support
Contact our customer support team with your concern. Most issues are resolved at this stage within 3-5 business days.
Phone Support
+91 98188 44368Email Support
info@dhanmudra.comLevel 2: Grievance Redressal Officer (GRO)
If your issue is not resolved at Level 1, you can escalate it to our Grievance Redressal Officer. The GRO will respond within 7 business days.
Mr. Anurag Singh Thakur
Grievance Redressal Officer
Phone
+91 95995 05280Level 3: NBFC Escalation
If you are not satisfied with the resolution provided at Level 2, you can approach the NBFC.
Acolyte Finserv Limited
Non-Banking Financial Company
Visit WebsiteA-13, 2nd Floor, Ghaphix 2, Opposite Electronic City Metro Station, Block A, Sector 63, Noida, Uttar Pradesh 201309
Your Rights & Our Commitment
At DhanMudra, we are committed to providing fair and transparent service. Every grievance is taken seriously and investigated thoroughly. We maintain detailed records of all complaints and their resolutions to continuously improve our services.
DhanMudra operates under Acolyte Finserv Limited (Previously Gagan Metals Ltd), a Reserve Bank of India registered NBFC with registration number B-14.01740, and is fully compliant with RBI's Fair Practices Code and grievance redressal guidelines.
Need Help Right Away?
Our customer support team is ready to assist you. Reach out to us through any of the channels above.